Policies
At Bali Building Solutions, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share your personal information when you visit our website or use our services.
What information do we collect?
We collect information from you when you place an order, create an account, sign up for our newsletter, or fill out a form. This information may include your name, email address, mailing address, phone number, and payment information.
How do we use your information?
We use the information we collect from you to process your orders, provide customer service, and improve your shopping experience. We may also use your information to send you marketing emails or newsletters, if you have agreed to receive them.
How do we protect your information?
We take appropriate security measures to protect against unauthorized access to or alteration of your personal information. We use secure servers and encrypt sensitive information, such as payment information, using industry-standard encryption technologies.
Do we share your information with third parties?
We may share your information with third parties, such as payment processors and shipping companies, in order to complete your transactions and deliver your orders. We may also share your information with third-party service providers who help us operate our website and provide our services. These service providers are contractually bound to protect your information and may only use it for the purposes of providing their services to us.
Do we use cookies?
Yes, we use cookies to improve your shopping experience and to track website usage. Cookies are small pieces of data that are stored on your computer or device when you visit a website. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
Your choices
You can choose to stop receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any marketing email. You can also update your account settings or contact us to request that we stop using your information for marketing purposes.
Changes to this policy
We may update this privacy policy from time to time. We will post any changes on this page, so please check back regularly to stay informed about our privacy practices.
Contact us
If you have any questions or concerns about our privacy policy, please contact us at contact@balibuildingsolutions.com
This privacy policy was last updated on 01 Jan 2024.
We are committed to providing a seamless shopping experience, including prompt and reliable delivery of your purchased products. This Delivery Policy outlines the key aspects of our delivery process to ensure clarity and transparency.
1. Delivery Locations
Bali Building Solutions currently offers delivery services primarily within Denpasar, Badung, Gianyar, Tabanan regencies in Bali, Indonesia. We may expand our delivery coverage in the future, and any updates will be communicated on our platform.
2. Delivery Times
2.1. We make every effort to process and deliver orders promptly. The estimated delivery times will be provided to you during the checkout process. Please note that these are approximate times, and actual delivery times may vary depending on factors such as product availability, location, and other unforeseen circumstances.
2.2. You will receive a confirmation WhatsApp with information once your order has been shipped.
3. Delivery Methods and Charges
All delivery will be organized from BBS please refer to our delivery details for charging of distance and size of vehicle required.
4. Delivery Confirmation
To safeguard your order, our delivery personnel will request a signature or other form of confirmation upon delivery. Please ensure that someone is available to accept the delivery at the provided shipping address.
5. Unloading of Materials
Some products may require the customer to arrange additional assistance for unloading materials, especially in cases where the access location or volume of materials is labor-intensive for the delivery driver.
6. Delivery Delays
While we strive to meet our estimated delivery times, there may be occasional delays due to unforeseen circumstances, including but not limited to weather conditions, holidays, or other events beyond our control. We appreciate your understanding in such situations.
7. Delivery Address Accuracy
It is your responsibility to provide accurate and complete delivery information during the checkout process. Bali Building Solutions is not liable for any delays or mis-deliveries resulting from incorrect or incomplete delivery addresses.
8. Delivery Tracking
If you have any questions or concerns regarding your delivery, please contact our Customer Support team on WhatsApp 0813810033 for assistance.
9. Non-Delivery or Incomplete Delivery
In the rare event that your order is not delivered or is incomplete, please notify us immediately. We will investigate the matter and take appropriate action to resolve any issues.
10. Returns and Refunds
Our Return and Refund Policy outlines the process for returning products and requesting refunds in the event of delivery issues or other concerns. Please review this policy for detailed information.
11. Contact Information
If you have any questions or require further assistance regarding our delivery policy, please do not hesitate to contact us at contact@balibuildingsolutions.com
This Delivery Policy is effective as of 01 Jan 2024 and may be subject to updates or revisions. Please check our platform for the most current version.
We value your satisfaction and aim to provide a seamless shopping experience. If you have any concerns about your purchase, our Returns and Refund Policy is designed to guide you through the process of returning items and requesting refunds.
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, the following conditions must be met:
- You must initiate the return process within 2 days from the date of delivery.
- The item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
- Some items, such as customized or perishable goods, may not be eligible for returns or refunds unless they are defective or damaged upon receipt.
2. Initiating a Return
2.1. To initiate a return, please follow these steps:
Click the Helpdesk icon to request a Return Authorization (RA) number.
Pack the item securely, including all original packaging and documentation, and affix the RA number on the package.
Send the item to the return address provided along with the RA number.
2.2. We recommend using a trackable shipping method to ensure the safe return of the item.
3. Inspection and Approval
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item passes inspection, we will process your refund.
4. Refunds
4.1. Refunds will be issued through the original payment method used for the purchase. The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.
4.2. If the refund is approved, you will receive an email notification confirming the refund amount and the expected timeframe for the refund to be credited to your account.
5. Return Shipping Costs
If the return is due to a product defect or an error on our part, we will cover the return shipping costs. In all other cases, including change of mind or ordering the wrong item, the customer is responsible for return shipping fees.
6. Replacements and Exchanges
If you received a defective or damaged item, we may offer a replacement if the same item is in stock. If an exchange is not possible, a refund will be issued.
7. Contact Information
If you have any questions or require further assistance regarding our Returns and Refund Policy, please do not hesitate to contact us at contact@balibuildingsolutions.com
This Returns and Refund Policy is effective as of 01 Jan 2024 and may be subject to updates or revisions. Please check our platform for the most current version.